Our Commitment to Your Privacy
What information do we collect?
When you register to use the Service via the App you'll be asked to provide certain information about you and your business, such as your Name, Business Name, Email, Address, Phone Number, Website URL, and Service Area.
When you use the App to receive calls from potential customers, we will record both sides of the conversation. These recordings are called "User Content."
We will not share the recordings or the information in the calls with anyone other than you and those you authorize in writing, without your permission.
Our third-party billing service provider will also collect information such as your full name, credit card number, and billing address.
Information Sent by Your Mobile Device. We collect certain information that your mobile device sends when you use our App, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.
Location Information. When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device.
We and our third-party service providers may collect certain information about your use of our App and Service. For example, we may collect and/or use:
Log information (including your IP address, browser type, Internet service provider, referring and exit pages, operating system, dates/time of access, and related data)
Information collected by cookies and tracking pixels (as discussed below)
Web beacons (also called "Internet tags" or "clear gifs"; used to count visitors to our App and which pages were viewed and links clicked)
Embedded scripts (code temporarily downloaded onto your device to collect information about your interactions with the Service and thereafter deleted or deactivated)
Where do we store your information?
Your information may be stored in our own servers or in servers owned by third-party cloud storage providers.
How do we use your information?
Information we collect from you might be used:
To provide you with Services
To improve our App and Services
For marketing purposes
To respond to your messages and comments
To send you technical notices
We may use both persistent and session cookies. Persistent cookies remain on your computer after you close your session and until you delete them; session cookies expire when you close your browser. A tracking pixel is a tiny pixel-sized image that allows us to track your website visits, advertising impressions, and other types of Internet activity. It's also sometimes called a web bug, beacon, or page tag.
Do We Use Google AdWords or other remarketing methods?
Yes. We may use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our App. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.
You can set preferences for how Google advertises to you using the Google Ad Preferences page.
How Do We Respond to "Do Not Track" Signals?
We may track your browsing behavior to better tailor suggestions and information for you. Some third party sites also keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.
You can opt out of certain tracking by adjusting the settings on your browser. However, many websites (including the App) may not respond to such signals.
There are also browser extensions that may block tracking. Again, they may not be effective in all cases.
How long do we store your information?
We intend to store some of your information User Content indefinitely.
What about links to other websites?
We may provide links to or compatibility with other websites. However, we’re not responsible for the privacy practices employed by those websites or the information or content they contain.
How do we protect your information?
We use appropriate physical, electronic, and other procedures to safeguard and secure the information we collect. However, please be aware that the Internet is an inherently unsafe environment, and that hackers are constantly working to defeat security measures.
Thus, we cannot guarantee that your information will not be accessed, disclosed, altered or destroyed, and you accept this risk.How can you protect your information?
We urge you to take steps to keep your personal information safe by not sharing it with others or posting it online.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information (PII) for commercial or marketing purposes. We will, if required by a valid court order, provide your personal information in a civil or criminal proceeding. We will not share any PII that we have collected from or regarding you except as described below.Information Disclosed in Connection with Business Transactions. If we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your PII, may be disclosed or transferred to a third party acquirer in connection with the transaction.Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.
Not Intended for Children
Our App and Service are not intended for children under the age of 18. We do not knowingly or specifically collect information from or about children under the age of 18.
Last Updated: April 17, 2018